Internet Job in Jacksonville, Florida : FL
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Internet Sales Coordinator
Internet Sales Coordinator Job Description
Summary of Position Requirements
Primary duty is to engage in on-line and telephone sales activities to generate and maintain appointments for New Home Consultants at the Welcome Home Centers. Act as main point of contact for internet and call-in generated traffic and develop the customer from initial contact on the internet/phone leading to an appointment at the communities. Accountable for providing a Tickled, Delighted, Happy experience for all internet-generated customer traffic.
Primary Duties and Responsibilities
- Create a positive interactive experience for our internet/phone customers through the use of email and On-Line Chat to develop dialogue
- Provide immediate or same-day email or telephone response to all internet customer requests with a goal of fifteen minute response time for all initial correspondence
- Educate internet customers on current and future community and product offerings and, create desire for internet customers to visit our WHC’s.
- Create and maintain community reference binders for each active and upcoming community
- Work with the VP of Sales Operations & Land and the Sales Coordinator in developing tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities
- Assist in updating website with current information on new community and product offerings, promotions and homes available for immediate move-in
- Provide feedback on the creation of electronic marketing collateral material
- Possess a competent understanding of the Division’s product and community offerings at all times
- Assist in managing and distributing brochures and other marketing collateral, vial mail or electronic systems, to prospective customers who visit Lennar’s website
- Develop proficiency with Siebel CRM to effectively manage the internet customer database
- Mail brochures and other collateral material to customers as necessary
- Enter all internet/phone leads into Siebel CRM and Siebel Administrator for ISA team
- Prepare and distribute the following reports:
- Weekly Lead Report
- Monthly ISA Summary Report
- Monthly Appointment/Sales by ISA Report
- Prepare and update monthly ISA schedule
- Work occasional weekends as required and cover WHC’s during NHC off days
Jacksonville Internet Job
Internet Sales Coordinator Job Requirements
Education and Experience Requirements
- Minimum High School or GED required
- Minimum 1 year sales experience, telephone sales preferred
- Minimum of 2 years administrative experience
- Excellent verbal and written communication skills
- Must have extensive internet exposure and/or internet consumer experience
- Advanced skills in Microsoft Word and Excel
- Valid driver’s license and good driving record
- Valid auto insurance coverage
Regular contact with VP of Sales Operations & Land, Sales Coordinator, and NHCs. Regular contact with the general public.
Physical RequirementsThis is primarily an office position, which requires the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.